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Frequently Asked Questions
Order
No. You can place an order without creating an account. Just add items to your cart and proceed to checkout as a guest.
If you need to change your order after payment, please contact us as soon as possible at orders@tacticalsupply.eu. We’ll do our best to assist if the order hasn’t yet been processed or shipped.
At checkout, you’ll find a discount code box. Enter your code there and click "Apply" to see the updated total.
No worries! Go to the login page and click “Forgot your password?” Enter your email address and click “Confirm.” You’ll receive an email with a link - just click it to reset your password.
Shipping & Delivery
We ship to across most European countries, including: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
If your country is not listed, please contact us here and we’ll do our best to help.
We offer free shipping within Estonia on all orders over €150. Standard shipping to Estonia, Latvia and Lithuania costs €10. For the rest of Europe, the shipping fee is €19.
If your order includes items with different delivery times, they’ll be shipped together once all items are ready to dispatch. Delivery typically takes 2-7 business days in Estonia, Latvia and Lithuania, and 7-14 business days across the rest of Europe.
We work with Omniva, DPD, SmartPosti, DHL and FedEx to deliver your orders. In the Baltic States and some Scandinavian countries, you can choose parcel locker or courier delivery. For the rest of Europe, shipments are sent via courier.
Yes! Once your order has been dispatched, we will provide you with a tracking number so you can follow your shipment’s progress.
Returns & Refunds
Yes, within 14 days of receiving it - if you are a private customer and the items are unused.
- Returns are free in Estonia.
- International customers cover return shipping, unless the product was incorrect or defective.
Email returns@tacticalsupply.eu to initiate a return.
Not all products are returnable. Please refer to our return policy for details. Returns are accepted only if the products are unused and in their original condition.
Refunds are issued within 14 days of receiving the returned goods or proof of return.
Contact support@tacticalsupply.com within 2 months of noticing the defect. We offer a 2-year warranty for items with manufacturer defects. We’ll replace or refund your purchase as needed.
PAYMENTS:
We support a wide range of payment options, including:
- Card payments (Visa / MasterCard)
- Bank link payments through Maksekeskus AS (Estonia, Latvia, Lithuania, Finland)
- Buy now, pay later options (e.g. ESTO, BigBank, Klarna)
- PayPal
- Google Pay
- Apple Pay
- Gift cards
- Invoice payment
Yes. To use this option, please contact us at orders@tacticalsupply.eu to place your order.