Terms of service
The owner of the online store www.tacticalsupply.eu (hereinafter referred to as the online store) is Urban Supply OÜ (registration code: 16972892), located at Sepatoa, Tääksi 70402, Viljandimaa, Estonia.
The validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping cart to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Shopify Payments, Maksekeskus AS and AS Inbank Finance:
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Artea, Revolut, N26;
- Latvian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Artea, Revolut, N26;
- Lithuanian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Artea, Revolut, N26;
- Buy now, pay later: Inbank;
- Finnish bank payments: Klarna, Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Artea, Revolut, N26;
- Card payments: Visa / MasterCard / AMEX
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Goods are shipped to the following countries:
- Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
If your country is not listed above but you would like to place an order, please contact us through the webform here, and we’ll do our best to fulfil your order.
The delivery price for your order is determined by its weight, the destination, and the chosen shipping method. Shipping times depend on the country and region, as well as the chosen carrier and service. Holidays may affect the handling and delivery times.
Our logistic partners are Omniva, DPD, SmartPosti, Unisend and Venipak. In The Baltic States and some Scandinavians countries, it’s possible to have your order shipped to a parcel locket or through a courier. For the rest of the EU, we will ship the package to you through a courier.
Shipping costs are added to your order total and are displayed alongside available shipping options at checkout. Delivery times are product-specific and shown beneath the product price on the product page. If there are any delays or issues, we will contact you as soon as possible to confirm the new delivery time.
Shipping times and costs
Shipping times may vary depending on the product. The estimated shipping time for the specific product is brought out in product details. Items with different delivery times will be shipped together in one shipment, once all products are prepared for dispatch.
Delivery is free in Estonia on orders above 99€.
Delivery times:
-
Estonia, Latvia and Lithuania: standard delivery typically takes 2-7 business days.
- Rest of Europe: standard delivery typically takes 7-14 business days, depending on your location and applicable customs procedures.
In rare or exceptional cases, we reserve the right to ship goods within up to 45 calendar days.
Uncollected Shipments
Failure to collect or accept a shipment does not in itself constitute withdrawal from the contract. To exercise the statutory right of withdrawal, the customer must notify Tactical Supply® of the decision to withdraw by an unequivocal statement.
Uncollected or refused shipments returned to Tactical Supply® are not automatically refunded or reshipped. The customer is responsible for contacting Tactical Supply® regarding any further handling of the returned shipment.
If a shipment is returned to Tactical Supply® because the customer failed to collect or accept it, refused delivery, or provided incorrect or incomplete delivery information, the customer shall bear the actual and reasonable direct costs resulting from the failed delivery and return of the shipment, to the extent permitted by applicable law. Any reshipment is subject to payment of the applicable delivery costs and any outstanding costs arising from the failed delivery.
Where the customer validly exercises a statutory right of withdrawal, reimbursement will be made in accordance with the applicable statutory withdrawal rules.
Right of withdrawal
A consumer has the right to withdraw from a distance sales contract within 14 days without giving any reason. The withdrawal period generally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods. The statutory right of withdrawal does not apply to purchasers who are legal persons.
To exercise the right of withdrawal, the customer must notify Tactical Supply® of the decision to withdraw by an unequivocal statement sent to returns@tacticalsupply.eu before the withdrawal period expires.
The customer must return the goods without undue delay and no later than 14 days after notifying Tactical Supply® of the withdrawal.
Tactical Supply® offers free returns from Estonia. For returns from other countries, the customer bears the direct cost of returning the goods, unless otherwise required by applicable law. Claims concerning defective, incorrect or otherwise non-conforming goods are governed separately by the rules applicable to defective goods.
The customer may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same manner as would reasonably be permitted in a physical store. The customer is liable for any diminished value resulting from handling beyond what is necessary for this purpose. Where applicable, Tactical Supply® may deduct the amount corresponding to such diminished value from the refund.
In the event of a valid withdrawal, Tactical Supply® will reimburse the payments received under the contract, including the cost of the least expensive standard delivery method offered by Tactical Supply®, no later than 14 days after being informed of the customer’s decision to withdraw. If the customer selected a more expensive delivery method, Tactical Supply® is not required to reimburse the additional cost exceeding the cost of the least expensive standard delivery method offered.
Tactical Supply® may withhold reimbursement until the returned goods have been received or until the customer has provided evidence that the goods have been returned, whichever occurs first.
The statutory right of withdrawal is subject to the exceptions provided by applicable law.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing support@tacticalsupply.com or calling +372 583 58 543.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer's complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store may also use analytics and advertising tools, such as Google Analytics and Meta technologies (for example, the Meta Pixel), in order to analyse the use of the online store, improve the user experience, measure the effectiveness of marketing, and show more relevant advertising.
These tools may collect data about the purchaser’s interaction with the online store, such as pages visited, products viewed, purchases made, device information, IP address, and browser information. Such data may be processed in accordance with the applicable privacy laws and the service providers’ own privacy policies.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.